FAQ

Frequently Asked Questions - Allina Jewelry

What types of jewelry do you specialize in?

At Allina Jewelry, we specialize in 14k solid gold jewelry, offering a diverse range of pieces including rings, necklaces, bracelets, and earrings.

Can I order custom designs?

Yes, we offer custom design services. Our skilled designers can help bring your vision to life. Contact us for a consultation and to discuss your ideas.

Do you provide international shipping?

Absolutely. We ship our jewelry worldwide. Shipping costs and times vary depending on the destination. Please contact us for more details.

How can I ensure the correct size when ordering online?

We have a sizing guide available on our website. If you're unsure, we recommend visiting a local jeweler to confirm your size before ordering.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition. Custom and engraved items are non-returnable. For more information, please visit our return policy page.

How do I care for my 14k gold jewelry?

14k gold jewelry should be gently cleaned with a soft cloth. Avoid exposure to harsh chemicals. For detailed care instructions, please visit our jewelry care guide.

Are your gold materials ethically sourced?

Yes, we are committed to ethical sourcing. Our gold is sourced from reputable suppliers, ensuring both quality and responsible sourcing.